Frequently Asked Questions
Check out frequently asked questions about our products, shipping, returns, sizing and more!
Orders and Payments
What payment methods do you accept?
We accept PayPal and all credit and debit cards.
I've not received an order confirmation?
If you have not received your order confirmation email, firstly check your junk/spam folder as sometimes they can end up in there. If you still can't see it, email us on info@poweredpedals.co.uk and we will rectify this for you.
How do I cancel my order?
Please contact our team on info@poweredpedals.co.uk as soon as possible after your purchase to cancel your order. Orders cancelled before leaving the manufacturer can be refunded free or charge. Your order will be subject to fees if you cancel after the item has been dispatched. Refunds can only be issued to the payment method in which you placed the order with.
Do you offer finance options?
We currently offer PayPal 0% Credit, this is a three payment option. Simply sign up with PayPal (if you don't already have an account). Then select PayPal option upon checkout.
Delivery
Which delivery options do you offer?
Free UK mainland delivery on all E-Bikes comes as standard.
What about UK non-mainland?
Please drop us a message and we'll organise a quote and expected time for your delivery as quickly as possible!
How quick do you deliver to UK mainland?
Delivery times vary. Please see individual product pages for expected delivery times.
Returns
Am I able to return my order?
You can only return your item within 30 days of it being received.
(To qualify for a return, the product must be unused and in it's original packaging. This means that your bike has not been ridden)
Please see our refund policy
Can I cancel my order?
Please contact our team on info@poweredpedals.co.uk ASAP after your purchase to cancel your order. Orders cancelled before leaving the manufacturer can be refunded free or charge.